Terms and Conditions

This Terms and Conditions page, together with our Privacy Policy, outlines the rules for using our website and purchasing our products. It covers information about us, orders, pricing and payment, shipping and delivery, returns and refunds, intellectual property, and governing law.

Information About Us

Dolce Lusso is a full-service salon and spa. We are an authorized provider and retailer of Oribe and Aveda hair and beauty products. Our color services use Aveda and Goldwell color lines.

By using our website, you agree to the following terms and conditions:

1. Acceptance of Terms
   By accessing or using our website, you accept these terms and conditions in full.
   
2. Intellectual Property
   All content on our website, including text, images, and logos, is protected by intellectual property laws. You may not use our content without our permission. You may not use our trademarks or logos without our permission.
   
3. Orders
   When you place an order on our website, you are making an offer to purchase our products. We reserve the right to accept or reject your offer. If we accept your offer, we will send you a confirmation email with the details of your order. This email is not an acceptance of your offer. We will only accept your offer when we ship the products to you.
   
4. Pricing and Payment
   All prices on our website are in the currency specified on the website. We reserve the right to change our prices at any time. You must pay for your order in full at the time of purchase. We accept payment by the methods specified on our website.
   
5. Shipping and Delivery
   We will ship your products to the shipping address specified in your order. We will use our best efforts to deliver your products within the estimated delivery time specified on our website. We are not responsible for any delay or failure to deliver your products due to circumstances beyond our control, such as acts of God, natural disasters, or shipping carrier delays.

• Orders shipped within the United States and Canada 
• Shipping origin – Fort Mill, SC
• Orders shipped within 3-5 business days.
• Allow additional processing time for holiday orders.
• No shipping to PO boxes.
  

ORDER AMOUNT    SHIPPING CHARGE

$0 to $99.99              Calculated at Check-out 

$100.00 and over     Free Shipping

In-salon pick up available at select locations during normal business hours. Please allow up to 48 hours to process your order. You will receive a notification when it is ready. For questions on availability, please call.

Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the products to us within 30 days. To initiate a return, please contact us using the contact information provided on our website.

• We accept returns on new and unused items.
• We accept returns within 30 days with proof of purchase.
• Items returned past 30 days or without proof of purchase will not be honored.
• All returns must include the online order number, visible on the shipping package.
• New or unused items in original packing will be refunded the purchase price. Initial shipping charges will not be refunded.
• Shipping on returned items will be free for the customer.
• Defective items will be replaced at no charge. Proof of defect must be provided.
• All returns must be initiated via website form found here.
• Please provide details on which item you are returning and the reason for the return.
• All returns must be sent to: Attn: Management/Returns, 1377 Broadcloth Street, Fort Mill SC 29715
• Restrictions apply. If you have any questions, please email/contact us at dolcelussomanagement@gmail.com
  

Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which our company is located.

Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time. If we make any changes, we will post the revised terms and conditions on our website. Your continued use of our website after the revised terms and conditions have been posted constitutes your acceptance of the changes.

If you have any questions about these terms and conditions, please contact us using the below contact information:

Address: 1377 Broadcloth Street, Fort Mill, South Carolina 29715, United States

Email: dolcelussomanagement@gmail.com

Telephone: 803-802-5000